You may return new items within 30 days of delivery for a refund but a 20% restocking fee will be applied on all customer requested refunds. If there is an error on the behalf of FSHOA, we will pay the return shipping cost once verified that you received the wrong size or the product is damaged upon delivery. All merchandise in question must be returned undamaged within 30 days of the ship date. You should expect to receive your refund within two to three weeks of shipping the return items to us. This time period includes the transit time for us to receive from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it) 3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).Please contact us directly via email firstname.lastname@example.org to began the refund/exchange process. Please provide your name , date of purchase and proof of purchase. We will contact you within 3 to 5 business days of receipt of your request.